Privacy policy for Princess Lala bookings

This page explains what we do with the information you give us when you ask about Princess Lala, book a trip or use this website. We are PT Komodo Explorer Indonesia, a licensed Indonesian company in Labuan Bajo, registered under NIB 1805260128363. When this page says we, it means that company and the reservations team that answers your messages.

We are the ones who decide what is collected and why. The crew of the boat do not run our records, and they see only what they need to look after you on board.

Indonesian law applies to this policy. We wrote it in plain words so that you can read it in one sitting, and it covers the website, WhatsApp, email and the way we take payments. If something here is unclear, write to sales@princesslalaphinisi.com and ask; we answer in writing.

It is a short policy because we collect little. We do not ask you to create an account to read this site or to ask us a question.

We collect what you tell us, and we use it for four things only: to answer your question, to arrange your trip, to take payment, and to meet the legal duties of an Indonesian company.

• Your messages. Your name, your phone number or email address, and whatever you write: your dates, how many of you there are, the ages of children, a diet or an allergy, a flight time.
• Booking details. The names of the guests, the cabin or the route you chose, your pickup place, and the notes you ask us to pass on.
• Payment records. The amount, the date and the method. Card and wallet details are handled by the payment provider you choose, and we do not keep your card number.

We keep booking and payment records for as long as the booking needs them and as long as Indonesian accounting law requires. We do not use your details to profile you, and we do not sell them.

Most conversations with us happen on WhatsApp, which belongs to Meta and applies its own terms to the messages you send through it. We see your name, your number and what you write, and nothing else on your phone. Email goes to sales@princesslalaphinisi.com, and we see the address and the content you send.

We read your messages to answer them, and we keep the conversation so that we can honour what we told you. If you write about a diet, an allergy or a medical need, we use it for one purpose only: to check with the galley and the crew that your trip can be looked after, and we do that in writing before you pay.

A message from us is an answer to a message from you, or a reminder about a booking you have made, such as the pickup time the evening before you sail.

If you want a conversation deleted, tell us and we delete it, as far as the law allows us to.

This website sets essential cookies only. Those are the small files a site needs in order to work, and nothing more. We do not use advertising cookies, and we do not use cookies that follow you from this site to others.

You can read every page, look at the photographs and open the fare tables without telling us who you are. When you press a WhatsApp button, you leave the page and move to WhatsApp, where its own terms and its own privacy policy apply. When you open an email link, your own mail program takes over.

Your browser lets you refuse or delete cookies. If you do, the pages still work. If we change what the site stores, we change this page first and say what changed.

We share your details with the people who need them to carry you, and with no one else.

• The boat and the guide. The crew and the local guide see the guest list, the cabin each guest sleeps in, the ages of children and the notes you asked us to pass on, such as a diet or a need for a steadier hand getting into the tender.
• The park. The dragon walk on Komodo is led by a park ranger, and park tickets are issued under the park regulation PP 36/2024. The park's own rules decide what it asks for.
• Payment providers. If you pay by card link, Wise, Revolut, PayPal, QRIS, Alipay, WeChat Pay through a payment partner or bank transfer, that provider processes the payment under its own policy.
• The authorities, where Indonesian law requires us to hand over information.

We do not sell or rent your details to advertisers or to other tour companies.

You can ask us what we hold about you, ask us to correct it, or ask us to delete it. Write to sales@princesslalaphinisi.com from the address you used before, or message us on WhatsApp from the same number, so that we know the request is yours.

We answer in writing. Some records we must keep, such as a payment for a trip that has already sailed, because accounting and tax rules require it, and we tell you which ones and why when we reply. Everything else we delete.

If you are unhappy with an answer, say so, and we look at it again. Indonesian law applies to this policy. When we change it, the new text replaces this page, and we keep the wording as short as this one.

Refunds are a different matter, and they are in the booking terms: when we owe you a refund, we pay it within 14 days. The office address and the hours we answer in are in the box on the contact page.